Cancellation Policy for Heritage Power

At Heritage Power, we understand that plans can change. This Cancellation Policy outlines the terms and conditions under which you may cancel an order placed through our platform. By making a purchase, you agree to this Cancellation Policy.

1. Order Cancellation

You may cancel your order under the following conditions:

• Before Shipping: Orders can be canceled before they are shipped. To cancel an order, please contact the vendor or merchant from whom you purchased the product as soon as possible. Provide your order number and reason for cancellation.

• After Shipping: If your order has already been shipped, you will need to follow the return process outlined in our Return Policy. Once you receive the product, you can initiate a return request if you are eligible for a return.

2. Cancellation Process

To cancel an order:

1. Contact the Vendor or Merchant: Reach out to the vendor or merchant directly using the contact information provided in your order confirmation. Provide your order number and request cancellation.

2. Confirmation of Cancellation: The vendor or merchant will confirm whether the cancellation request is approved. If the order has already been processed or shipped, they will inform you of the next steps, which may include returning the product.

3. Cancellation Fees

Some vendors or merchants may charge cancellation fees, especially if the order has already been processed or if customized items are involved. Check the vendor's or merchant's cancellation policy for details on any applicable fees.

4. Refunds for Canceled Orders

If your cancellation request is approved before the order is shipped, a full refund will be issued to the original payment method. If the order has already been shipped, you may need to return the product to receive a refund, following the return process outlined in our Return Policy.

5. Order Modification

If you need to modify an order (e.g., change the shipping address or update the product details), contact the vendor or merchant as soon as possible. Modifications may be subject to availability and may not be possible once the order has been processed or shipped.

6. Disputes

If you experience any issues with the cancellation process or if you are unable to resolve a cancellation issue directly with the vendor or merchant, you may contact Heritage Power customer support for assistance. While we will do our best to help, Heritage Power is not responsible for the cancellation policies of individual vendors and merchants.

7. Changes to This Cancellation Policy

Heritage Power reserves the right to update or modify this Cancellation Policy at any time. Any changes will be posted on our platform, and your continued use of the platform after such changes are posted constitutes your acceptance of the updated policy.

8. Contact Information

For questions or assistance with cancellations, please contact us at:

Email: support@heritagepower.ng
Phone: 08060273251