Return Policy for Heritage Power

At Heritage Power, we aim to ensure that you are satisfied with your purchase. This Return Policy outlines the terms and conditions for returning products purchased through our platform. By making a purchase, you agree to this Return Policy.

1. Eligibility for Returns

The ability to return a product depends on the return policy of the vendor or merchant from whom you purchased the item. Each vendor or merchant may have specific return policies, which should be detailed on their product listings. Generally, products may be eligible for return under the following conditions:

• Within the Return Period: Returns must be requested within 2 to 3 days] of receiving the product. The specific return period may vary depending on the vendor or merchant's policy.

• In Original Condition: The product must be returned in its original condition, including all packaging, accessories, and documentation. Items must be unused and in resalable condition.

2. Return Process

To initiate a return, please follow these steps:

1. Contact the Vendor or Merchant: Reach out to the vendor or merchant from whom you purchased the product. Use the contact information provided in your order confirmation and provide your order number, details of the product, and reason for the return.

2. Obtain Return Authorization: The vendor or merchant may provide you with a Return Authorization Number (RAN) and instructions for returning the product. Ensure you follow their instructions carefully to facilitate a smooth return process.

3. Return the Product: Pack the product securely in its original packaging. If the vendor or merchant requires you to use a specific shipping method, follow their instructions. The cost of return shipping may be your responsibility unless otherwise specified by the vendor's or merchant's policy.

4. Confirmation of Return: Once the vendor or merchant receives the returned product, they will inspect it to ensure it meets the return criteria. If approved, they will process the return according to their policy.

3. Non-Returnable Items

Certain items may not be eligible for return, including:

• Perishable goods
• Customized or personalized items
• Digital downloads or software
• Products marked as "final sale" or "non-returnable"

Check the product listing or contact the vendor or merchant for details on any specific return exclusions.

4. Refunds for Returned Items

Refunds for returned items will typically be processed within 5 business days of the vendor or merchant receiving the returned product. Refunds will be issued to the original payment method used for the purchase. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

5. Exchanges

If you wish to exchange a product, please contact the vendor or merchant directly. The exchange policy may vary depending on the vendor's or merchant's terms.

6. Disputes

If you experience any issues with the return process or if you are unable to resolve a return issue directly with the vendor or merchant, you may contact Heritage Power customer support for assistance. While we will do our best to help, Heritage Power is not responsible for the return policies of individual vendors and merchants.

7. Changes to This Return Policy

Heritage Power reserves the right to update or modify this Return Policy at any time. Any changes will be posted on our platform, and your continued use of the platform after such changes are posted constitutes your acceptance of the updated policy.

8. Contact Information

For questions or assistance with returns, please contact us at:

Email: support@heritagepower.ng
Phone: 08060273251