Refund Policy for Heritage Power

At Heritage Power, we are committed to ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be issued for products purchased through our platform. By making a purchase on Heritage Power, you agree to this Refund Policy.

1. Eligibility for Refunds

Refund eligibility depends on the specific policies of the vendor or merchant from whom you purchased the product. Vendors and merchants on Heritage Power are responsible for setting their own refund and return policies, which should be clearly stated on their product listings.

2. Conditions for Refunds

Refunds may be granted under the following conditions:

• Defective or Damaged Products: If you receive a product that is defective or damaged, you may be eligible for a refund. You must notify the vendor or merchant within 2 - 3 days of receiving the product and provide evidence of the defect or damage.

• Incorrect Products: If you receive a product that is not what you ordered, you may request a refund. You must notify the vendor or merchant within [insert time frame, e.g., 7 days] of receiving the incorrect product.

• Non-Delivery: If you do not receive your product within the specified delivery time, you may request a refund. Refund requests for non-delivery must be made within 7 days of the expected delivery date.

3. Refund Process

To request a refund, follow these steps:

1. Contact the Vendor or Merchant: Reach out to the vendor or merchant directly using the contact information provided in your order confirmation. Provide your order number, details of the product, and the reason for your refund request.

2. Return the Product (if applicable): If the vendor or merchant requires the return of the product for a refund, you must return it in its original condition, including all packaging, accessories, and documentation. The cost of return shipping may be your responsibility, depending on the vendor's or merchant's policy.

3. Vendor or Merchant Approval: The vendor or merchant will review your request and, if approved, will process the refund according to their policy. Refunds will be issued to the original payment method used for the purchase.

4. Non-Refundable Items

Certain products may not be eligible for refunds, including:

• Perishable goods
• Customized or personalized items
• Digital downloads or software
• Products marked as "final sale" or "non-refundable"

Check the vendor's or merchant's product listing for any specific refund exclusions.

5. Refund Timeframe

Once approved, refunds will typically be processed within 5 business days. The time it takes for the refunded amount to appear in your account may vary depending on your bank or payment provider.

6. Disputes

If you are unable to resolve a refund issue directly with the vendor or merchant, you may contact Heritage Power customer support for assistance. While we will make every effort to help resolve disputes, Heritage Power is not responsible for the refund policies of individual vendors and merchants.

7. Changes to This Refund Policy

Heritage Power reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on our platform, and your continued use of the platform after such changes are posted constitutes your acceptance of the updated policy.

8. Contact Information

If you have any questions or need assistance with a refund, please contact us at:

Email: support@heritagepower.ng
Phone: 08060273251